Return & Refund Policy

Effective Date: November 5, 2025 · Inkswell, LLC · New Jersey, United States

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1. Overview

At Inkswell, each print is made uniquely for you based on your custom-generated artwork. Because every piece is produced on demand, we generally cannot accept returns or exchanges for reasons unrelated to product quality.

However, we stand behind the quality of our products. If your order arrives damaged, defective, or significantly different from what you generated on our platform, we'll make it right.

2. Eligible Returns

We will replace or refund items that meet one or more of the following conditions:

• Damaged in Transit: Your print arrives with visible damage (e.g., bent frame, torn paper, print defects).
• Production Error: The wrong image, size, or material was printed or shipped.
• Not as Displayed: The final print differs substantially from the on-screen version you generated (for example, missing image sections or severe color inaccuracies beyond standard printing variation).

Minor differences in color, brightness, or crop ratio are expected due to screen calibration and print processes and do not qualify as defects.

3. Reporting an Issue

If you experience an issue, please contact support@inkswell.co within 14 days of delivery and include:

• Your order number
• A clear photo of the product and packaging
• A brief description of the issue

Our team will review and respond within 2–3 business days.

4. Resolution Options

Depending on the situation, we may offer:

• A replacement print (at no additional cost)
• A partial or full refund to your original payment method
• A store credit for future purchases

We reserve the right to request return of the damaged item before issuing a replacement or refund.

5. Non-Returnable Items

Because all products are custom-made, we cannot accept returns or offer refunds for:

• Buyer's remorse or design dissatisfaction after generation
• Minor color or tonal differences due to screen vs print output
• Incorrect address entry or failure to retrieve package

6. Shipping & Returns Process

If a return is approved, Inkswell will provide a prepaid shipping label or alternative instructions. Unauthorized returns sent without approval will not be accepted.

7. Contact Us

For questions or assistance, contact:
Inkswell, LLC · support@inkswell.co